Returns & Exchanges

At SONSIE, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure your shopping experience is seamless, from the moment you browse to the moment your return is processed.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

• 3.
  Pack and Ship

  Place the items in their original packaging, ensuring all tags are intact, and drop the parcel off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects your returned items, your refund will be processed back to your original payment method within 5-7 business days.